FAQs
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What should I do if I’m locked out right now?
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Call/ text us immediately at 857.206.2645. We treat lockouts as a top priority. Once you provide your location, we’ll give you an accurate ETA (no over-promising) and head your way without delay.
Note: Please have a valid photo ID ready to verify residency or ownership. This is a standard security measure we follow on every job.
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How quickly can you respond to an emergency?
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We aim to arrive within 30 minutes for most locations in Greater Boston. Response time depends on your location and current demand, but we always prioritize lockout situations and will give you an honest ETA when you call.
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How much does a locksmith service cost?
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Basic Lockout Labor: Typically starts around $85–$100.
Rekey/Installations: Costs vary based on the number of locks, hardware type and the complexity of the job. We always provide a clear estimate before starting work—no hidden fees or surprise charges.
Is it better to rekey or replace my locks?
Can you make all my locks work with one key?
Can you make a new key if I lost my only copy?
What types of locks do you work with?
Do you install smart keypad locks?
Are you insured?
What areas do you serve?
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We serve the Greater Boston, including: Newton, Brookline, Cambridge, Wellesley, Waltham, Watertown, Belmont, Lexington, Needham, Dedham, Quincy, Milton, Natick, and Framingham and surrounding communities.
Rekeying is often the best choice—it’s faster, less expensive, and just as secure. It’s perfect for moving into a new home, after losing a key or when a tenant or employee leaves.
Lock replacement is better if your hardware is damaged, outdated, or if you want a security upgrade.
Absolutely. If your current locks have the same keyway, we can rekey them to work with a single key. It’s one of our most popular services for homeowners tired of carrying a heavy keychain.
In most cases — yes. However, depending on the brand and type of lock, the process can vary. For some locks, making a new key is a relatively straightforward process. For others it might be more complex, and in certain cases replacing the hardware entirely might be the most practical solution. Contact us with your lock details and we'll let you know the best option.
We work with most residential and commercial hardware, including traditional door locks, smart keypads, multipoint locks, mailbox locks, storage units, bike locks, etc.
Yes. We install smart keypad locks from leading brands, allowing you to go keyless and set temporary codes for guests or contractors. Some models also allow you to manage access remotely from your phone.
Do you work on weekends?
MassBay Lock & Key is fully insured and the person showing up at your door is a trained, covered professional.
Yes, we are open Saturdays from 8am–5pm. Call or text us at 857.206.2645 to schedule your service.